If you cannot install or activate the product you ordered, please do not worry. In most cases the problem can be solved easily. Please follow the steps below:
- Make sure you have copied the download link and activation code correctly. Make sure there are no unnecessary spaces or other characters.
- Check that the product is compatible with your operating system and hardware. Check the product description and system requirements on our website.
- Check that there is no other software installed on your computer that could interfere with the installation or activation. For example, antivirus programs, firewalls or other Microsoft Office versions.
- Check that you have enough free space on your hard disk to install. If necessary, delete some unnecessary files or programs.
- Check your internet connection. If it is slow or disconnected, try restarting the router or connecting to another network.
- Try restarting your computer and repeat the installation or activation.
If you are still unable to install or activate the product, please contact us. We will be happy to help you solve the problem.
Send us an email at licencek@softdirect.hu and write the order number, product name and error message. If possible, attach a screenshot. Our staff will get back to you shortly and provide you with further instructions.
Thank you for your understanding and patience!
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