These GTC contain the following SoftDirect (hereinafter referred to as the "Webshop") as follows:
Address of the Webshop: soft.direct
Data of the operator of the webshop (hereinafter referred to as the "Service Provider"):
LAUTUSCLINE Bt.
Address: 1119 Budapest, Andor utca 21/C Fsz. Door 1.
Company registration number: 01-06-798425
Tax number: 27309302-2-43
Registered with the Budapest General Court's Registry of Companies.
Depot provider: Lautuscline Bt.
The server is located in the server room of Szerverplex Ltd.
Customer service details:
E-mail: licencek@softdirect.hu
Acceptance of the general terms and conditions
1. During the registration or purchase (in both cases), the user, if he/she wishes to use the services of the Webshop, must accept the terms and conditions of these GTC, which he/she can do by selecting the checkbox on the form. Upon acceptance of the terms and conditions of the GTC, a contract under these GTC is concluded between the Service Provider and the user of the Webshop.
2. If the user does not accept the terms and conditions of the GTC, he/she may not use the services of the Webshop. You may not register or place an order.
The steps to order:
1. How to register
2. Using the basket
3. Compiling the order
4. How to check and correct data entry errors
5. Sending the order
6. Confirmation of the order
The conclusion of the sales contract
1. If the user places an order on the Webshop pages and the service provider confirms the order by e-mail, a sales contract is concluded between the customer (user) and the service provider. (If the e-mail confirming the receipt of the order is not received by the customer within 48 hours, the customer is exempt from the obligation to make an offer, and is not obliged to buy the ordered product or use the service.)
2. The user accepts that the contract thus concluded shall be deemed to have been concluded in writing and shall be governed by the law of Hungary. The provisions of these GTC apply to the contract.
3. The contract is concluded in Hungarian and is automatically stored by the Webshop in electronic form. It is accessible to the user after logging in to the Webshop. They can read, save or print its contents.
The essential characteristics of the product
Users can view the essential product features on the product presentation pages.
Prices
The prices published in the Webshop are gross prices including VAT at 27% for new products and gross prices including VAT at 27% for "used" products.
We issue a certified electronic invoice for your purchase.
Delivery, personal collection
1. Delivery times are indicated on the product presentation pages.
2. The delivery of the products is carried out by the service provider at a time agreed with the customer.
3. The customer is obliged to check the integrity of the package at the time of delivery (or personal collection). In case of damaged packaging, the defect must be recorded in a report on the spot.
Possible payment methods
1. In person, in cash at the time of receipt of the goods
2. In person by credit card at our mPOS terminal at the same time as you receive the goods
3. In cash to the courier at the time of receipt of the goods (cash on delivery)
4. By bank card to the courier at the same time as you receive the goods (cash on delivery)
5. Bank transfer to our account at Magnet Bank (prepayment)
6. Online payment by credit card with OTP SimplePay (prepayment)
7. Charge to Paypal balance (prepayment)
8. Online credit card acceptance via Paypal (prepayment)
9. Bitocoin payment (prepayment)
Right of withdrawal
According to the Government Decree 45/2014 (II. 26.):
You have the right to withdraw from this contract without giving any reason after placing the order and entering into the contract, but no later than 30 days after receipt of the product. Likewise, in the case of a contract for the provision of services, once performance of the contract has begun, you have the right to terminate the contract without giving any reason within 30 days.
You may not exercise your right of withdrawal and termination with respect to the sale of a copy of computer software if, after delivery, you have opened the packaging or chosen electronic delivery and LAUTUSCLINE Bt. has delivered the purchased software license.
If you wish to exercise your right of withdrawal/cancellation, it is sufficient to send a clear statement of your intention to withdraw/cancel (for example, by post or by electronic mail) to the following address: 3300 Eger, Kertész utca 36, 6th floor 2: Download from.
You will exercise your right of withdrawal/cancellation within the time limit if you send your withdrawal/cancellation notice before the expiry of the time limit indicated above.
In the event of withdrawal, you must return the product immediately, but no later than 14 days after the notice of withdrawal, to LAUTUSCLINE Bt. 3300 Eger, Kertész utca 36. 6. floor 2.
If you withdraw from the contract, LAUTUSCLINE Bt. may claim compensation for the loss of value resulting from the use of the product beyond the use necessary to establish its nature, characteristics and functioning.
Please note that you may exercise your right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
If you withdraw from this contract, we will refund you immediately, but no later than 14 days after the return of the goods, for all consideration paid by you, including the cost of carriage (excluding any additional costs incurred because you have chosen a mode of carriage other than the cheapest standard mode of carriage offered by us.) We will use the same method of payment as the original transaction unless you expressly agree to a different method of payment; you will not incur any additional costs as a result of using this method of reimbursement.
ODR link
You can also use the online dispute resolution platform, which requires your business email address, which is
licencek@softdirect.hu
The online dispute resolution platform can be used to resolve disputes and the online dispute resolution platform can be used to resolve consumer disputes arising from online sales and service contracts.
ODR link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU
Conciliation bodies
We also cooperate in conciliation procedures. Contact details of the Conciliation Boards Herecan be viewed by clicking here (pdf format).
Information on the warranty, product guarantee and guarantee
1. Accessories warranty
In which cases can you exercise your right to a warranty?
In the event of defective performance by LAUTUSCLINE Bt., you may assert a claim against the company under the rules of the Civil Code.
What rights do you have under a warranty claim?
You may - at your option - make the following warranty claims:
You can ask for a repair or replacement, unless one of these is impossible or would impose disproportionate extra costs on the business compared to another request. If you did not or could not ask for the repair or replacement, you can ask for a proportionate supply of the consideration or you can have the defect repaired or replaced by another person at the expense of the undertaking or, as a last resort, you can withdraw from the contract. You can also transfer your right to a different warranty, but you will have to bear the cost of the transfer, unless it was justified or the business gave a reason for it.
What is the time limit for you to claim your warranty?
You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim any rights to claim for defects beyond the two-year limitation period from the date of performance of the contract.
Who can you claim against?
You can claim against the company for any defects.
What other conditions are there for the enforcement of your rights under the warranty?
Within six months from the date of performance, you may assert a warranty claim on the basis of the defect, provided that you prove that the product or service was provided by LAUTUSCLINE Bt. However, after six months from the date of performance, you will be required to prove that the defect which you have discovered existed at the time of performance.
2. Product warranty
In which cases can you exercise your right to a product guarantee?
In the event of a defect in a movable item (product), you may, at your option, exercise your right under point 1 or claim under the product warranty.
What rights do you have under a product warranty claim?
As a product warranty claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for you to claim under the product warranty?
You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.
In which cases is the manufacturer (distributor) exempted from its product warranty obligation?
The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:
- manufactured or placed the product on the market for purposes other than its business, or
- the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
- the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer (distributor) only needs to prove one reason for exemption.
Please note that you may not claim for a defect in accessories and a product warranty at the same time. However, if your product warranty claim is successful, you may assert your accessories warranty claim against the manufacturer for the replaced product or repaired part.
3. Good Standing
In which cases can you exercise your right to a warranty?
In the event of defective performance, LAUTUSCLINE Bt. is obliged to provide a warranty pursuant to Government Decree 151/2003 (IX.22.).
What are your rights under the warranty and within what time limits?
The duration of the guarantee for the delivered goods is one year, for certain consumer durables, starting from the date of receipt of the goods by the buyer. The warranty claim may be made by means of a warranty voucher, which is handed over to the buyer together with the goods. The buyer may also lodge his warranty claim directly with the repair service indicated on the warranty card or with the undertaking.
When is a business exempted from its warranty obligation?
The company is only exempted from its guarantee obligation if it can prove that the cause of the defect arose after performance. Please note that you may not assert a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but that you are entitled to the rights arising from the guarantee irrespective of the rights set out in points 1 and 2.
How to report a warranty or guarantee claim
1. Personal notification
The customer may personally notify the Service Provider (3300 Eger, Kertész utca 36. 6. floor 2.) of any warranty or guarantee claim. In this case, the Service Provider's employee will take a record of the complaint and record it:
- the name and address of the customer,
- the name of the product, the purchase price,
- the date of purchase,
- the date on which the fault was reported, - a description of the fault,
- the claim the customer wishes to assert,
- how to resolve the objection.
If the way of settling the complaint differs from the customer's request, the reasons for this shall be recorded in the minutes.
A copy of the report shall be provided by the buyer.
2. Written notification
The customer may notify the Service Provider (3300 Eger, Kertész utca 36. 6. floor 2.) of any warranty or guarantee claims by letter or e-mail (licencek@softdirect.hu).
The letter must contain: - the name and address of the customer,
- the name of the product, the purchase price,
- the date of purchase,
- the date of the error report,
- a description of the error,
- the claim the customer wishes to assert.
